Under the direct supervision of the Medical Advisor, the Public Health Officer is responsible for ensuring the quality of healthcare services delivered at PHCCs and providing technical support within ACF’s Health projects. This role involves leading ACF’s efforts to ensure the delivery of high-quality, efficient primary healthcare services at the supported PHCCs.
The Officer will oversee key aspects of the health center environment, including staff performance, by monitoring selected quality performance indicators aligned with MoPH accreditation standards. Additionally, they will ensure the ongoing implementation and adherence to updated MoPH policies and procedures.
Objective 1: Ensure timely and quality implementation of Health activities at PHCC (60%)
- Monitor ACF activities in the supported PHCCs through daily field visits for data collection, feedback, assessments, and follow up on health services under the LPSP package including, NCD, SRH, child health etc..
- Ensure that policies and procedures for Primary Health Care services in Lebanon are implemented effectively, providing status updates to direct supervisor.
- Monitor the implementation of Health program according to the program workplan and logical frameworks that meet the contractual agreements and the quality standards of Action Against Hunger
- Provide regular updates on quality standards issued by MoPH and integrate these into monitoring and improvement guidelines for supported PHCCs.
- Regularly review performance-based quality audits to ensure they are appropriate to the context and objectives
- Collaborate with other staff to identify gaps in quality standards and develop implementation plans for supported PHCCs.
- Participate in lessons learnt sessions to address challenges, capitalize good practices and highlight success stories taking into account the expectations of the community and the primary health care workers;
- Participate in establishing/improving the referral system for secondary and specialized services to ensure timely referrals for emergency care.
- Support PHCC in designing and implementing community activities such as: health awareness campaign, vaccination campaign and other community outreach work
- Collect all data concerning the referral system, epidemiological surveillance and procedures
Objective 2: Capacity Building (10%)
- Identify training needs related to quality standards for supported PHCCs and collaborate with the Health Coordinator, Health Program manager, and Medical Advisor to develop and implement capacity-building training plans on standards and protocols under the MoPH umbrella.
- Provide technical support in managing the Primary Health Information System.
- Ensure the implementation of initial and ongoing training programs for PHCC staff
- Support the integration and implementation of GBV and PSEA in the PHCC staff practice (including respectful care, safe identification and referral) through capacity building based on needs
Objective 3: Quality monitoring of the activities, needs analysis and adapting approaches, accountability (10%)
- Ensure that the activities and approaches are consistent and relevant to reach programme objectives, and report to the line manager any deviation
- Maintain a beneficiary database/data collection with the line manager
- Identify deviations and needs not covered and proposed adaptations to programme activities
- Ensure proper quality monitoring of the interventions, including collaboration with MEAL Department
- Identify good practices and those that need improvement propose suggestions to adapt the program tools accordingly
Objective 4: Reporting and archiving (10%)
- Submit weekly and monthly reports.
- Participate to external reports when needed
- Ensure proper, accurate and timely archiving of all the means of verification of the project and other technical project documentation (soft and hard copies)
- Ensure proper documentation of challenges, lessons learned and best practices
Objective 5 – Coordination and referral monitoring (10%)
- Participate in external coordination (when needed) at the base level (including Health sub-national working Group in Bekaa and other working group meetings as requested).
- Assist in the maintenance of regular liaison, collaboration and coordination with other actors at the field level.
- Support in the maintenance and functioning of a proper coordination and referral system with MoPH and organizations/entities working in the area (referral mechanism…)
- Liaise with local authorities and local health system in order to ensure the ongoing and eventual development of the activities.
- Support in assessing new health facilities in Bekaa and draft the report
- Ensure proper communication of the hotline and feedback mechanisms
Objective 6: Security
- To respect the security rules specified in the mission and base security plan, see to it that the team under his/her responsibility complies with the security plan and perform the security management tasks that can be assigned in its protocols
- To communicate to the security managers of the working location any security related information or non-compliance with the security plan
Objective 7: Support humanitarian activities of Action Against Hunger
- Support the emergency interventions of the organization as per the employee’s abilities.
- Support any activity that helps reaching our humanitarian goals, as per the employee’s abilities.
- ACF employees will show commitment to human rights principles, gender equality and non-discrimination approach in all their work
Objective 8: Gender & Safeguarding (cross-cutting)
- Promote safe and equitable environments, through knowledge and application of the protocol against harassment and gender policy.
- Knowledge and compliance with safeguarding policy.
- Promote gender equality within the humanitarian and/or development work