Acción Contra el Hambre

Action Against Hunger (ACF) is a humanitarian, non-governmental, non-political, non-denominational and non-profit making organization working in the Palestinian Territory since 2002.

Action Against Hunger is recruiting for its Middle office at Ramallah-Al Bireh.

Program Administration Officer – Development & Resilience

For a period of 12 months.

General Objective:

The Program Administration Officer is a central coordination and information management role within the Development & Resilience Program. The position drives efficient planning, collaboration, and follow-up across the program portfolio, ensuring that teams have the information, systems, and support needed to deliver results effectively. By fostering organization, accountability, and continuous improvement, the role contributes to a responsive, well-managed, and impactful program environment.

Objective 1: Support Program planning and coordination

Tasks:

• Maintain the Program calendar, consolidated action tracker, milestone/deadline tracker and follow-up schedule across current and future Development & Resilience projects.
• Support consolidation of project workplans, monthly priorities, major dependencies and upcoming decision points for Program Manager review.
• Prepare agendas, coordination packs and meeting materials; record minutes, decisions, actions, owners and deadlines; and follow up agreed actions.
• Support Program-Execution coordination by maintaining updated schedules, field/activity planning information and agreed operational follow-up, without independently assigning or reprioritising staff.
• Support regular portfolio, capacity and structure reviews by keeping staffing/workload and project-status information up to date.

Objective 2: Maintain the Program documentation and archive

Tasks:

• Organise and update Program files in shared folders (SharePoint/Teams), keeping information accurate, accessible and properly filed, and avoiding duplication.
• Ensure Program templates, tracking tools and key records are regularly updated and the latest versions are available.
• Maintain confidentiality and protect sensitive Program and partners’ data.
• Ensure all documents are accurate, complete and professionally formatted before sharing.

Objective 3: Support Program reporting and information management

Tasks:

• Coordinate collection and consolidation of reporting inputs from Program, technical, MEAL and support functions according to agreed deadlines.
• Prepare first drafts or consolidated inputs for Program status updates, management summaries, presentations and internal briefs for Program Manager review.
• Organise and maintain Program supporting documents and evidence in coordination with MEAL.
• Support the Program Manager to keep dashboards, milestone trackers, staffing/effort tools and learning/action records current.
• Follow up on missing or delayed information and report any issues to the Program Manager.

Objective 4: Facilitate coordination with technical, Execution and support functions

Tasks:

• Coordinate follow-up with Finance, HR, Logistics/Procurement, MEAL, Security/HAS, Grants, Communications and other relevant functions on Program requirements and deadlines.
• Support meeting, workshop and Program-event preparation, including schedules, documentation, participant lists and internal follow-up, in coordination with responsible functions.
• Monitor key operational activities, including procurement, budgeting follow-up, reporting and field movements, and flag any issues to the line manager.
• Support onboarding/induction logistics and access to relevant Program documents and tools for new Program staff, as requested by the Program Manager.

Objective 5: Contribute to Program learning, development and adaptive management

Tasks:

• Support documentation of lessons, adaptations, management decisions and follow-up actions arising from Program reviews.
• Support preparation and organisation of background material for Program development, concept notes, proposals, partnership meetings and external presentations.
• Contribute to continuous improvement of Program coordination tools and working methods based on user needs and management feedback.
• Demonstrate adaptability, flexibility and constructive collaboration across departments and functions within ACF’s matrix operating model.

• Bachelor’s degree in Business Administration, Public Administration, Project Management, Development Studies, Management Information Systems, Economics or another relevant field.
• Minimum 3 years of relevant experience in Program/project coordination, Program support, administration, PMO-type functions or a comparable role.
• Experience supporting multi-project or matrix teams is an advantage.
• Good knowledge of work planning, action tracking, meeting management and document control, and a good understanding of project-cycle management.
• Excellent organization and planning skills, a strong focus on results and high attention to detail
• Strong analytical and problem-solving skills.
• Effective communication skills and a collaborative, flexible and adaptable working style.
• Ability to manage multiple deadlines and to work across departments with discretion.
• Good understanding of confidentiality, data protection and version control.
• Fluency in both Arabic and English (reading, writing, and speaking).
• Strong proficiency in Microsoft Word, Excel, PowerPoint, Outlook and Teams/SharePoint, including maintaining structured trackers and basic dashboards.
• Knowledge of humanitarian and development programming and donor-funded project environments is an advantage.
• Ability to travel within the West Bank as required by Program activities and meetings.
• Demonstrated personal or professional commitment to gender equality.
• We actively encourage female candidates to apply for this position

Action Against Hunger is an equal opportunities employer. Women are encouraged to apply for this position.

Action Against Hunger has commitment to protect all persons we come into contact with through our work, including children and At-Risk adults. Action Against Hunger has ZERO TOLERANCE towards all forms of harm and abuse, including sexual abuse and sexual exploitation. We take concerns and complaints relating to Safeguarding issues involving our Staff, Associated Personnel, Partners and Suppliers very seriously and will take action to vigorously investigate and manage any violations or alleged violations of our policies.

We will only consider the candidacies received by our online service. 

Applications will be accepted up to 25th of October 2026

Only those candidates pre-selected for a test and an interview will be contacted.