Deputy Operations' Coordinator (Support)/4987

Duration : 12 months
Start date : ASAP
You'll contribute to ending world hunger by ...

The position has four main objectives:

  • To assist Operations Coordinator in managing and coordinating the implementation of the Base projects
  • To provide daily and consistent support and guidance to the Support & MEAL teams in order to meet targets, comply with donor requirements, follow the internal requirements of the organization and to deliver on learning objectives. 
  • To provide regular, clear and direct feedback/reports to the Operations Coordinator on the objectives outlined in this Job Description. 
  • To serve as Acting Operations Coordinator as needed/required

Key activities in your role will include

Objective 1: To manage the Support Departments (HR, logistics, finance), keeping in mind the final objective of improving Base operations and projects efficiency – (60%)

  • To ensure that support functions are strengthened at the Base level and appropriate systems are in place to adequately support programs implementation in all aspects.
  • To support the Support Managers to establish effective workplans, provide regular follow-up on them and pre-identify/respond effectively to constraints and restrictions in implementation.
  • To provide selective capacity building of staff as needed and to contribute to the career development for them.
  • To provide supervision, support and close teamwork between the Managers and their teams in order to ensure implementation of all initiatives.
  • To ensure that support functions at the Base level are characterized by quality, consistency and compliance in line with ACF strategic priorities, guidelines as well as legal requirements.
  • To monitor and analyse the logistical, administrative and human resourcing being used at the Base, recommending streamlining options and improvement of processes to the Operations Coordinator and the Base Management Team.
  • To ensure close budget-follow up at the Base level, in coordination with the Operations Coordinator and Base Administrator.
  • Supervise the implementation of the Archiving Protocol at base level with the support of the archiving by department. Ensure the definition and implementation of robust archiving procedures in all departments (supports, operations, technical)
  • To assist in the definition and improvement of inter-departmental collaboration, cooperating closely with technical departments, to improve operational effectiveness and quality of service delivery
  • To identify, jointly with the team, resource constraints and problems during implementation of the activities, propose solutions and support implementation.
  • To liaise with other INGOs and other relevant stakeholders for effective coordination and implementation of logistics, HR and administration
  • Lead on the Base Operational Task Force meetings on a monthly basis, and liaise with the Coordination OTF meetings for further follow up. 

Objective 2: To manage the Monitoring, Evaluation, Accountability and Learning Department (25%)

  • To ensure the development of the MEAL unit and its optimal integration in the Base, in particular: design methodology for multi-sector assessments, monitoring and evaluation of ACF Sectors of intervention, provide sector guidance and capitalize the lessons learnt.To support the design of project monitoring tools streamlining resources at the Base level.
  • To support the roll out of ACF accountability framework and enlarged feedback mechanism at the Base level
  • In coordination with the Operations Coordinator and the MEAL Manager ensure regular and consistent data is collected against each indicator in logical frameworks as well as against the Mission Strategic Framework
  • To ensure the preparation of intermediate and final MEAL reports to the donors in coordination with PMs, Operations Coordinator and Grant Manager
  • To utilise tangible lessons learned and learning outcomes derived from project and programme MEAL activities to build quality focused proposals in coordination with the Operations Coordinator and BMT
  • To ensure that accountability processes are incorporated in the activities and implementation of programming at the field level, reporting back on these to the MEAL Coordinator, and Operations Coordinator.
  • To supervise the implementation of the mission accountability strategy at the Base level.

Objective 3: Team Management and Human Resourcing (15%)

  • To be the direct line manager of HR Manager, Log Manager, Admin Manager and MEAL Manager, with the Operations Coordinator maintaining a functional link and overall line management
  • To participate in the recruitment of departmental team members, and upon request, participate in the recruitment of other key staff (if relevant)
  • Provide development plans and appraisals for the HR Manager, Log Manager, Admin Manager and MEAL Manager to ensure their capacity is built and their performance is improved.
  • To organize regular meetings with the staff line managed; to improve team communication and to support team building activities.
  • Participate in the Human Resources definition for departments and ensure the best candidates are selected for the implementation of activities.

Objective 4: Security

  • To respect the security rules specified in the mission and base security plan, see to it that the team under his/her responsibility complies with the security plan and perform the security management tasks that can be assigned in its protocols.
  • To communicate to the security officers of the working location any security related information or noncompliance with the security plan

Objective 5: Other

  • To serve as Acting Operations Coordinator during absences (breaks, leave, training, illness etc.).
  • To promote commitment to ACF charter and prevention on power abuses
  • To support the emergency interventions of the organization as per the employee’s abilities
  • To support any activity that helps reaching our humanitarian goals, as per the employee’s abilities.

Objective  6: Support humanitarian activities of Action Against Hunger

  • Support the emergency interventions of the organization as per the employee’s abilities.
  • Support any activity that helps reaching our humanitarian goals, as per the employee’s abilities.
  • Promote gender equality within the humanitarian and/or development work

Action Against Hunger – Lebanon seeks to promote gender equality and is committed to empowering women to participate effectively in their communities, we strongly encourage women to apply.

We Strongly encourage people with disabilities to apply.

ACF has a zero-tolerance policy on sexual exploitation, sexual harassment, and abuse (SEA).

Do you meet the profile required criteria?

Training/ Education:

Degree and/or Master Degree – desirable but not compulsory in education, community development, international development, human rights or humanitarian project management

Technical specific knowledge:

  • Strong communication skills 
  • Ability to work in a team, strong staff management and leadership skills
  • Good organizational skills, proactivity and ability to work autonomously 
  • Flexibility and adaptability 
  • Very good reporting skills
  • Very good representation skills and diplomacy

Previous experience:

  • At least 3 years of experience in a senior level support function for INGOs/NGOs
  • Demonstrable experience with HR, Log and/or Finance
  • Demonstrated staff capacity building and management skills
  • Experience in risk management

Humanitarian sector knowledge:

At least 3 years working with NGOs

Action Against the Hunger knowledge:

Agreement with the principles, charter and objectives of Action Against Hunger.


Fluent in English (written and spoken), Arabic is a plus

IT and specific systems:

Computer skills (Microsoft Office)

Our remuneration package:

We offer immediate incorporation to a dynamic international network with the following remuneration package:

  • Based in: Zahle (50 km east of Beirut) 
  • Formal work contract: 12 months 
  • Salary: according to ACF salary scale and according to candidate’s previous experience (according to standard list of Action Against Hunger - Spain). Action Against Hunger - Spain remuneration system allows a salary progression based on the annual development appraisal. 
  • Lump individual housing covered by the organization: package estimated according to the destination and duration of the contract. 
  • Lump sum per diem and living expenses covered by the organization: package estimated according to the destination and duration of the contract. 
  • Travel costs to and from the mission. 
  • 25 working days of paid leave per year. 
  • Break on 3 month cycle: additional rest period of 5 working days, including a lump sum for travel cost to a reference area and economic contribution. 
  • Health, repatriation, travel and life insurance covered by the organization. 
  • Extra benefit per month and per child (Under 18 years old - according to standard list of Action Against Hunger - Spain). 

Action against Hunger is committed to preventing any type of unwanted behaviour at work such as but not limited to sexual harassment, sexual exploitation and abuse, lack of integrity and/or financial misconduct; We expects all staff and volunteers to share this commitment through endorsing our code of conduct and other related policies and only those who share our values and code of conduct will be recruited to work for us.

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